Grand Mercure Medan Angkasa

We enjoyed our stay at Grand Mercure Medan very much. The room is spacious, well-kept and comfortably furnished. We stayed in the room 1016, from 14/09 until 19/09. The breakfast buffet is delicious, and offers enough different variations, either local or international options. Fresh fruits are also always served. The hotel's staff were really helpful, friendly and accommodating. On our first dinner, there was some inconvenient disorganisation, which caused our meals and drinks to arrive very late and in an incorrect order (the starter and the main dish arrived at the same time). However, the duty manager at the time, Mr. Amba, immediately gave their explanations and apologies. when they found out about my wife’s birthday, Mr. Amba and his friendly customer-oriented staff did not fail to give her some very lovely attention during our next dinner at the hotel! Thank you so much for all your kindness and lovely service, Mr. Amba, Miss Rizka, Miss Nova, and the other staff! You made our stay at Mercure very memorable!

Everything … a special commendation for all the staff .. they are very friendly, pleasant and accommodating. They make conversation with everyone. The food at breakfast tastes really good. Knowing that we like nasi goreng with Pete and ikan Teri… the next day it was made specially for us and was presented beautifully. A lovely and memorable stay. Thank you all.

Breakfast was fabulous - great variety and fresh ! Facilities - pool - gym etc were first class. Internet was reliable - I was able to work with no connection problems. Staff looked after us from start to finish and always helped with our kids. Hotlan was superb and looked after us from start to finish. Great service by all staff from start to finish - in a busy city this is the perfect place to relax and unwind - can not recommend it highly enough.

The decor of the lobby and common spaces was very lovely and the attention from the front desk staff and housekeeping was superb.

We stayed in the hotel for a week. The staffs are wonderful and friendly. The breakfast buffet was fabulous. Salute to Mr. Hotman, Mr. Ari and one of the manager (I forgot his name)... and all the staff that we encountered. My son and I really enjoyed our staying there. We do not know when we will return to Medan again but we will definitely stay in Grand Mercure when we do.